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Customer Service

Shipping & Delivery
Shipping Times
N8 Lab aims to produce and ship your items in 3 business days for custom color orders, or 7 business days for one-of-a-kind creations. Please note, each item is custom made for your order, so it's not quite as simple as picking your item and packing it for shipment. Rush delivery is available. Please contact us prior to submitting an order if rush service and/or definite delivery time is required. For instance if it is Monday and you need an item customized and delivered for a performance this Friday, special arrangements (i.e. rush design, expedited production, next-day shipping) may need to be made to ensure that your expectations are fully met.
N8 Lab primarily uses UPS and/or FedEx as shipping service providers.
International Shipping
We do ship internationally. Please refer to the shipping methods and prices provided in your shopping cart.
Free Shipping
Our Store offers free shipping to addresses within the contiguous United States, totaling $99 or more (before taxes and other fees).
Privacy & Security
Here, at N8 Lab, we respect your rights and your inbox! We will not disclose your email address or any other personal information to any third party, without your consent. In addition, we will not flood your inbox with emails. If you should have any questions or concerns regarding your privacy or security from our site, please contact us

This privacy policy sets out how N8 Lab uses and protects any information that you give us. N8 Lab is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. N8 Lab may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email a request to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Returns & Replacements
We stand behind our products and the customization that goes into each and every item. It does not happen often, but if we do make a mistake with your order, we will replace your items immediately. Please review your design proof and ensure that you have ordered the appropriate size (refer to size chart), as each order is made individually to your specifications and cannot be resold. For this reason, we cannot exchange or refund orders based on size discrepancy or customer errors. If you find a problem with your order, please contact one of our customer service representatives at,   within 14 days of receiving your order and we will promptly address the issue.
When placing an order, be sure to provide the necessary details and any special instructions (including images of colors in shoes, exact manufacturer color name, quality logos and graphics, etc.). Our design team will work to ensure that your design exceeds your expectations. We will post a "proof" or computer generated sample on our website and/or to your email address. Once we receive approval, the production process and production time starts. Please ensure that your order is correct and spelling, layout, colors, size, etc. are accurate. After approving a design, if there are any alterations or changes to the order, this must be relayed within an hour of the approval.
Payment, Pricing & Promotions
Payment Processing
N8 Lab uses PayPal to accept payment for all orders. Please refer to for information on PayPal terms and conditions
Promotions and special pricing/discounts are distributed to Newsletter subscribers, customers, and Twitter/Facebook members, on occasion. These promotions include discounted prices, free merchandise, and shipping deals. Please subscribe to the Newsletter, Follow us on Twitter, and Join us on Facebook for access to these promotions.
Viewing Orders
Please create an account with us (or use the Log In link if you are a returning customer). This allows you to retrieve order details, view order status, and get shipping information for your order. It also makes the checkout process, and reordering previous products much more convenient.
Updating Account Information
Make sure that your name, address, phone number, email and other required information is up-to-date. This can be done through logging in and editing your account information.

Contact Us

Contact Information

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